shipping policy

At 828, we take pride in delivering your pieces with care. Below you’ll find details on how we ship, where we ship, and what to expect when your order is on its way.

PROCESSING TIMES

All orders are processed within 2–4 business days (excluding weekends and holidays).
During high-demand periods (such as collection drops or promotions), processing times may be slightly longer.
You will receive a confirmation email with tracking information once your order has shipped.

DOMESTIC SHIPPING (UNITED STATES)

Standard shipping typically takes 3–7 business days depending on your location.
Expedited options may be available at checkout.
Shipping costs are calculated at checkout based on weight and destination.

INTERNATIONAL SHIPPING

We proudly ship worldwide.

Delivery times vary by country but typically range from 7–21 business days.
International customers are responsible for any customs duties, VAT, or import fees assessed by their local authorities. These charges are not included in your order total and must be paid upon delivery.
Shipping costs are calculated at checkout based on your location.

SHIPPING ISSUES

Once an order leaves our facility, shipping carriers assume responsibility for delivery.
If your order is delayed, lost, or marked as delivered but not received, please contact the carrier first using your tracking number.
We’ll always do our best to assist, but 828 cannot be held liable for carrier-related issues outside our control.

ORDER QUESTIONS

If you have questions about shipping, tracking, or delivery, please reach out to us at:
📧 shop@eight2eight.co

Thank you for choosing 828.