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- Orders & Shipping
- Exchanges & Store Credit
- Sizing & Fit
- Product Details & Care
- Payments & Discounts
- Pre-Orders & Stock
- Contact & Support
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If you have an issue or question that requires immediate assistance, you can click the button below to submit an inquiry. We will get back to you within 24-48 hours!
Orders & Shipping
When will my order ship?
Preorders open August 28 and will begin shipping late September. Preorder sales cannot be canceled, refunded, or returned until your order is fulfilled and delivered.
Do you ship internationally?
Yes, we currently ship within the U.S. and select international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also log into your account to view your order status.
What are the shipping costs and delivery time?
Standard U.S. shipping typically takes 3–5 business days. International shipping times vary by country.
Exchanges & Store Credit
Do you offer returns?
We do not offer refunds, but we provide exchanges or store credit within 10 days of delivery for eligible items.
What is your exchange policy?
Exchanges and store credit are available for unworn, unwashed items in original condition with tags attached. Customers cover return shipping unless the item arrived damaged or incorrect.
What if I receive a damaged or incorrect item?
Please email shop@eight2eight.co within 7 days of receiving your order. We’ll replace or correct the issue at no cost to you.
Are any items final sale?
Yes — limited-edition items, including our Logo Tee, Ties, and Cinch Belt, are marked as Final Sale and are not eligible for exchange or store credit.
How do I start an exchange or get store credit?
Email shop@eight2eight.co with your order number and request. We’ll provide next steps and an exchange authorization.
Sizing & Fit
How do I know my size?
Each product page includes a detailed size chart. If you’re unsure, email us at shop@eight2eight.co — we’ll guide you to the best fit.
Are your pieces true to size?
Yes, our pieces are tailored for a polished fit. If you prefer a looser look or are between sizes, we recommend sizing up.
What if I'm in between sizes?
Reach out to us! We’re happy to help with sizing recommendations.
Product Details & Care
What fabrics do you use?
We use premium fabrics chosen for quality, comfort, and versatility. Fabric details are listed on each product page.
How should I care for my 828 pieces?
We recommend gentle machine washing in cold water and air drying, or dry cleaning if specified on the label.
Are your pieces limited edition?
Yes, our collections are intentionally small and made in limited runs. Once a style is gone, it may not be restocked.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay.
Do you offer promo codes or first-time customer discounts?
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Pre-Orders & Stock
What does pre-order mean?
Pre-orders allow you to reserve your piece before it’s in stock. Our current pre-orders will begin shipping late September. Securing your pre-order guarantees your piece from our limited launch collection, with orders fulfilled in the sequence they’re placed.
What if my size is out of stock?
Many of our pieces are limited edition. If your size is sold out, you can sign up for restock notifications on the product page.
Contact & Support
How can I contact 828?
Email us anytime at shop@eight2eight.co. Our team will respond within 1–2 business days.
